Flat River Outreach Ministries

Bringing together individuals, families, churches and businesses to respond to the needs of our neighbors in Lowell, Michigan

  • About
    • Latest News
    • Mission
    • Our Staff
    • Board Members
    • Our Client Promise
  • Programs
    • Food Programs
      • Client Choice Food Pantry
      • Kids Lunch Buddies
      • Foodmobile
      • Food Commodities
      • Senior Food Commodities
    • VITA Tax Preparation
    • Housing Initiative
    • Neighbor to Neighbor
    • Medical Equipment Loans
    • Christmas Gift Distribution
    • Backpacks and School Supplies
  • Volunteer
  • Thrift Shop
    • Donate To Treasures Thrift Shop
  • Give
    • Financial Donations
  • Food Fight
  • Links
  • Calendar
  • Contact

Our Client Promise

Flat River Outreach Ministries – Our Client Promise

As a member of the greater Lowell community seeking relief in a time of hardship, you can expect the following from Flat River Outreach Ministries.

Client’s Bill of Rights:

  • To be treated with fairness, respect, kindness, consideration, dignity, and full recognition of my individuality.
  • To have special cultural, racial, ethnic, and religious traditions acknowledged and respected.
  • To be free from any and all verbal attacks or degrading remarks.
  • To be spoken to in a positive, informative, and affirming manner and listened to with attentiveness and focus.
  • To have my records kept confidential and secure.
  • To receive services which are appropriate and available considering my need and within the program abilities of Flat River Outreach Ministries, including:
    • To have applications acted upon in as timely a manner as possible.
    • To be interviewed as promptly as possible.
    • To be told the truth.
    • To be asked for a signature only after receiving a thorough explanation.
    • To be provided a clear explanation of reasons in the event of a denial of services.
  • To receive clear instructions on the manner of and to whom complaints can be made.
  • To be permitted to make complaints and suggestions without fear of coercion or retaliation.
  • To have copies of these rights made available upon entry into FROM or upon request.

If you have any concerns or questions about our client promise to you, please contact us.

Donate Now to Help Neighbors In Need

When you donate to FROM, you help address financial issues, home repairs and weatherization, food insecurity and more. You help us provide HOPE to our neighbors in need.

Donate Now

Donate Now

When you donate to FROM, you help address financial issues, home repairs and weatherization, food insecurity and more. You help us provide HOPE to our neighbors in need.

Mission Statement

Flat River Outreach Ministries is a Christian organization helping our neighbors in need by walking alongside, helping them improve their quality of life.

Main Office Hours

Monday-Thursday
10:00 a.m.- 4:00 p.m.

Food Pantry Hours

Monday, Tuesday & Thursday
2:00 p.m. -4:30 pm

Wednesday
5:00 p.m. -7:00 pm

Friday
10:00 am - noon

Treasures Thrift Shop Hours

Tuesday-Friday
10:00 a.m. -6:00 p.m.

Saturday
10:00 a.m. -2:00 p.m.

Contact Information

Address: 11535 Fulton St. E, Lowell, MI 49331

Phone: (616) 897-8260

Email: info@fromlowell.org

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Flat River Outreach Ministries


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