Client Promise

FROM’s mission as “to be the Greater Lowell community hub where hope, resources, and gifts are shared” is about providing a respectful and welcoming environment for all those that come through our doors.

We know that people come to FROM with a variety of needs and also a variety of skills and gifts to share. Working together we help develop a plan of action and emphasize hope and accountability as our clients move closer to their goals.

Our Client Bill of Rights (below) outlines how we feel all clients and individuals that walk through our doors should be treated.

 

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Client’s Bill of Rights:

As a resident living in the Lowell Area School District who is seeking services during a time of need, you can expect the following from Flat River Outreach Ministries (FROM).

  • To be treated with fairness, respect, kindness, consideration, dignity, and full recognition of your individuality.
  • To have your cultural, racial, ethnic, and religious traditions acknowledged and respected.
  • To be spoken to in a positive, informative, and affirming manner and listened to with attentiveness and focus.
  • To have your records kept confidential and secure.
  • To receive services which are appropriate and available considering your need and within the program abilities of Flat River Outreach Ministries, including:
    • To have applications acted upon in as timely a manner as possible.
    • To be interviewed as promptly as possible.
    • To be told the truth.
    • To be asked for a signature only after receiving a thorough explanation.
    • To be provided a clear explanation of reasons in the event of a denial of services.
    • To receive clear instructions on the manner of and to whom complaints can be made.
    • To be permitted to make complaints and suggestions without fear of coercion or retaliation.
    • To have copies of these rights made available upon entry into FROM or upon request.

If you have any concerns or questions about our client promise, please contact us.